Conditions of Use

Updated: August 11, 2010

Terms

The visitor to this website agrees to the following terms and conditions by accessing any section of this website:

This website is owned and operated by Prism Care Corporation. Unless otherwise specified, the contents of this website are subject to copyrights, trademarks and intellectual property rights held by Prism Care Corporation. All rights are reserved.

Privacy & Security Policy

Prism Care Corporation respects the right to privacy of users of its website and is committed to protecting the privacy of the information submitted by users of this site. Any identifiable, personal information collected on this site will only be used to sell products/services, send samples, and provide information etc., to its users. Any such personal information collected will not be sold to a third party for any other use. Prism Care Corporation may automatically track how the contents of this site are used. Such information collected will only be in an aggregate, non-personally identifiable form and will be used only within Prism Care Corporation and for the purpose of improving this site in the interest of better supporting its customers.

Prism Care Corporation may provide links to other third party websites. Prism Care Corporation is not in any manner responsible for these third party sites and does not guarantee the privacy standards or security provided by the sites.

The information contained on this website is not purported to be all-inclusive and is provided for information purposes only. All sources of information utilized are believed to be accurate. Prism Care Corporation does not accept any liability express or implied as to the accuracy or completeness of the information provided on this website.

Prism Care Corporation reserves the right to change the terms and conditions of this website at any time. This page will be updated by incorporating any such change. By providing personal information to Prism Care Corporation on this website, the user is consenting to the collection of and authorizing the use of this information by Prism Care Corporation for the purposes described herein.

On-line Store Policies

Availability

Currently, our on-line store is open to Canadian addressed orders only.

Consumers residing in Canada may also purchase Eco-Max products from a variety of retailers across Canada, please visit our store locator to find a location nearest you.

Methods of Payment

We only accept Canadian issued VISA and MasterCard credit cards on all purchases destined for delivery within Canada. If you would rather not use your credit card online, you may have your order processed over the telephone by calling us at our toll-free number: 1-888-538-3300

Pricing

All prices quoted in our on-line store are in Canadian funds and do not include shipping charges and applicable taxes.

Shipping Information

We currently use FedEx Ground or Canada Post to ship your purchases. We aim to ship orders within 2-5 business days of the order being placed not included weekends and holidays.

Refunds

We believe in complete customer satisfaction. As a result, our products are guaranteed for quality and performance. In the event that you are not completely satisfied with the quality and performance of our product, please ship the product along with the purchase receipt back to us, at your cost, within 30 days from the date of purchase. You will receive a full refund of your cost of the product. Shipping charges will not be refunded.

Store Security

Shopify

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Payment

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

Security

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

Policy Regarding Use of Logos and Product Images

All logos and product images provided by Prism Care Corporation in connection with its products are the sole and exclusive property of Prism Care Corporation. Use of one or more of the logos and/or product images shall constitute consideration for, agreement to, and acceptance of the following terms and conditions by the user:

Prism Care Corporation’s logos and product images are the sole and exclusive property of Prism Care Corporation. These logos and product images may be used only by Prism Care Corporation’s Distributors / Product Resellers in good standing if and only if such use is made pursuant to the terms and conditions of this limited and revocable license. Any failure by the user to comply with the terms and conditions contained herein may result in legal action against the user. The interpretation and enforcement (or lack thereof) of these terms and conditions, and compliance therewith, shall be made by Prism Care Corporation in its sole discretion.

Prism Care Corporation’s logos and product images must be used as provided with no changes to the files. The logos and images may not be revised or altered in any way, except that they may be enlarged or reduced to meet the Distributor’s / Product Reseller’s particular needs, and must be displayed in the same form and language as produced by Prism Care Corporation. This would include maintaining the design, colours and proportions.

The logos and product images may be used in a professional manner on the Distributor’s / Product Reseller’s website, brochure, catalogue and presentations so long as the Distributor / Product Reseller is in good standing and is a current Distributor / Product Reseller of Prism Care Corporation’s products. Notwithstanding the foregoing, the logos and product images may not be used in any manner that, in the sole discretion of Prism Care Corporation: discredits Prism Care Corporation or tarnishes its reputation and goodwill; is false or misleading; violates the rights of others; violates any law, regulation or other public policy; or mischaracterizes the relationship between Prism Care Corporation and the user, including but not limited to any use of the logos and product images that might be reasonably construed as an endorsement, approval or sponsorship by Prism Care Corporation of the user, the user’s business or organization, or the user’s products or services, or that might be reasonably construed as support or encouragement to purchase or utilize the user’s products or services.

Use of the logos shall create no rights for users in or to the logos or their use beyond the terms and conditions contained herein. The logos shall remain at all times the sole and exclusive intellectual property of Prism Care Corporation. Prism Care Corporation shall have the right, from time to time, to request samples of use of the logos and product images from which it may determine compliance with these terms and conditions. Without further notice, Prism Care Corporation reserves the right to prohibit use of the logos and product images if it determines, in its sole discretion, that the usage, whether wilful or negligent, is not in strict accordance with the terms and conditions contained herein, otherwise could discredit Prism Care Corporation or tarnish its reputation and goodwill, or the user is not a current Distributor / Product Reseller in good standing.

Prism Care Corporation reserves the right to replace any logo and/or image file with an alternative logo and/or image file for any reason. The Distributor / Product Reseller further agrees to discontinue use of logos and/or product images that have been replaced.

Prism Care Corporation may revise this Policy at any time and such revision shall be effective immediately upon the posting of the revised Policy on Prism Care Corporation’s website.

Questions

If you would like to access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, please contact us.